FAQ

Currently, we do not have a gateway set up to accept credit cards directly. You can checkout with PayPal as a guest, then enter your information.

Sorry, we do not accept wire transfers nor bank information as forms of payment.

Sorry, we do not accept nor process cards over the phone.

Sorry, we do not accept checks.

USPS is the most accessible shipping courier in Guam. It is difficult using services provided by other couriers (DHL, UPS, Fedex), due to our location and other restrictions.

We ship to all 50 U.S. states, along with all U.S. territories, possessions and freely associated states.

Yes, we can ship to:

• (Guam)
• Rota
• Tinian
• Saipan
• Marshall Islands
• Chuuk
• Kosrae
• Pohnpei
• Yap
• Palau
• Puerto Rico
• U.S. Virgin Islands
• American Samoa

Military (APO/FPO/DPO) addresses have to be within the US. For addresses outside the US, please use the contact form or e-mail us.

We can send most items internationally. We do not ship items such as: rods, spearguns, handspears, and knives. To order, please use our contact form or e-mail us, as we only accept domestic orders through the website. Payments will be made through a PayPal invoice.

Customers/addressees are responsible to pay for any duties and taxes their governments require.

We cannot ship to the following destinations: Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela.

Currently, we are unable to ship fishing rods internationally. This is due to limitations on shipping courier services and other restrictions.

This depends on the destination of the order. The following are estimated delivery times:

• Contiguous states, Alaska, Virgin Islands, Puerto Rico: ~ 7-14 business days
• Hawaii, CNMI, FSM: ~ 3-7 business days

* We notice USPS in Guam and Hawaii may not ship out packages during weekends. Though not guaranteed, delivery time may be shortened if order is placed on Sunday-Monday (Monday-Tuesday Guam time).

**Disclaimer: We do not guarantee USPS can deliver packages in time. Delays can occur due to multiple factors beyond our control, such as but not limited to: weather, state of emergencies, traffic due to increase volume of packages in transit, local/state/national holidays and USPS non-operating days, etc.

Most cases, it is in transit, but USPS has not updated the tracking number. Sometimes USPS updates the tracking number once it reaches your local post office.

* We notice for rods and other large packages, USPS does not update tracking as often as smaller packages.

** We notice USPS in Guam and Hawaii may not ship out packages during weekends. Though not guaranteed, delivery time may be shortened if order is placed on Sunday-Monday (Monday-Tuesday Guam time).

If 7 days has passed since you placed your order, and you have not received your package, you may contact us and we will send a help request form to USPS.

If 20 days passed since you placed your order, and you have not received your package, please contact us and we can file an insurance claim for possible missing mail.

**Disclaimer: We do not guarantee USPS can deliver packages in time. Delays can occur due to multiple factors beyond our control, such as but not limited to: weather, state of emergencies, traffic due to increase volume of packages in transit, local/state/national holidays and USPS non-operating days, etc.

If 7 days has passed since you placed your order, and you have not received your package, you may contact us and we will send a help request form to USPS.

If 20 days passed since you placed your order, and you have not received your package, please contact us and we can file an insurance claim for possible missing mail.

Once the claim is filed, we can re-send your order as replacement or refund you full amount.

**Disclaimer: We do not guarantee USPS can deliver packages in time. Delays can occur due to multiple factors beyond our control, such as but not limited to: weather, state of emergencies, traffic due to increase volume of packages in transit, local/state/national holidays and USPS non-operating days, etc.

If the package is damaged, and if you suspect the items are damaged, DO NOT refuse the package nor return it to the post office. Contact us ASAP so we can file an insurance claim. Provide pictures of the damaged items and package as we need them for evidence. Once the claim is filed, we can re-send your order as replacement or refund you full amount.

Please refer to our return policy here.

Sorry, we can only cancel orders before we ship out. You may request USPS to intercept or redirect the package. Otherwise, it will count as a return.