Return/Exchange/Refund Policy (for online store ONLY)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Lost/Damaged Packages

If your order has been lost or damaged, please contact us by using the form in our contact page, or email us at:

If your package has been delivered, but it is damaged, please inform us with pictures of the package and items, as we need evidence when filing a shipping insurance claim. Please keep package and items - do not return nor discard, until the claim has been resolved.

You can request either full refund, or have us re-send your order.


To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you wish to return items, we will charge a 10% restocking fee for any refunds.

If you wish to exchange for items equivalent to the returned items' value, we will not charge the 10% restocking fee.

Additional non-returnable items:
  • Gift cards
  • Items on sale/clearance
  • Lights (flashlights, headlamps, 12V lights, etc.)
  • **All wearables such as: shirts, fins, socks, tabis, hats, arm sleeves, life jackets, diving masks, snorkels, face covers (balaclava, multifunction headwear, face shields), are NON-RETURNABLE at this time for safety precautions due to the COVID-19 pandemic.
There are certain situations where only partial refunds are granted:
  • Any item with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts  VISUAL PROOF REQUIRED (Photo/Video)
    Please email refund request to: before sending.
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and we will return the amount to your PayPal account. Or, you may request the amount to be used as store credit upon future purchase.

    Late or missing refunds

    1. If you haven’t received a refund yet, first check your bank account again.
    2. Then contact your credit card company, it may take some time before your refund is officially posted.
    3. Next contact your bank. There is often some processing time before a refund is posted.
    4. If you’ve done all of this and you still have not received your refund yet, please contact us at

    Clearance/Sale Items

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


    Exchanges are accepted if the item is:
    • defected/damaged upon inspection/test
      • VISUAL PROOF REQUIRED (Photo/Video)
      • If the item is not in its original condition or has obvious signs of use, then the request for an exchange will be rejected. Only partial refund may be accepted.
    • not the customer's preferred design, color, etc.
      • VISUAL PROOF REQUIRED (Photo/Video)
    Please email exchange request to: before sending.


    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


    To return your product, you should mail your product to:
    James' Tackle
    181 East Marine Corps Drive Suite 101
    Hagatna, Guam 96910 USA
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


    All eligible products for warranty from their respected companies shall be resolved between the consumer and the companies/manufacturers, unless the warranty states otherwise.