Return/Exchange/Refund Policy (for online store ONLY)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Lost/Damaged Packages
If your order has been lost or damaged, please contact us by using the form in our contact page, or email us at: jamestackle7890@yahoo.com.
If your package has been delivered, but it is damaged, please inform us with pictures of the package and items, as we need evidence when filing a shipping insurance claim. Please keep package and items - do not return nor discard, until the claim has been resolved.
You can request either full refund, or have us re-send your order.
Returns/Refunds
To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to return items, we will charge a 10% restocking fee for any refunds.
If you wish to exchange for items equivalent to the returned items' value, we will not charge the 10% restocking fee.
- Gift cards
- Items on sale/clearance
- Lights (flashlights, headlamps, 12V lights, etc.)
- **All wearables such as: shirts, fins, socks, tabis, hats, arm sleeves, life jackets, diving masks, snorkels, face covers (balaclava, multifunction headwear, face shields), are NON-RETURNABLE at this time for safety precautions due to the COVID-19 pandemic.
- Any item with obvious signs of use
- Any item not in its original condition, is damaged or missing parts VISUAL PROOF REQUIRED (Photo/Video)
If you are approved, then your refund will be processed, and we will return the amount to your PayPal account. Or, you may request the amount to be used as store credit upon future purchase.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at jamestackle7890@yahoo.com.
Clearance/Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
- defected/damaged upon inspection/test
- VISUAL PROOF REQUIRED (Photo/Video)
- If the item is not in its original condition or has obvious signs of use, then the request for an exchange will be rejected. Only partial refund may be accepted.
- not the customer's preferred design, color, etc.
- VISUAL PROOF REQUIRED (Photo/Video)
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.